a. This website with the URL of www.khidki.homes ("Website/Site") is operated by Khidki Homes Private Limited ("We/Our/Us").
b. We are committed to providing our customers with the highest quality products. However, on rare occasions, products may be found to be faulty or deficient. In such cases, we offer return and refund facilities in accordance with this Refund Policy ("Policy").
c. You are advised to read our Terms and Conditions along with this Policy.
d. By using this website, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on this website.
e. We offer a 1-day refund policy for eligible products.
f. Please read this Policy before making a purchase on this Website to understand your rights and what you can expect from us if you are not satisfied with your purchase.
a. "Business Days" - means a day that is not a Saturday, Sunday, public holiday, or bank holiday in India or in the state where our office is located.
b. "Customer" - means a person who buys any goods or avails services for consideration but does not include a person who purchases such goods or avails services to resell them.
c. "Date of Transaction" - means the date of purchase of any product or service, which includes the date of any renewal processed in accordance with the terms and conditions of the applicable product or service agreement.
d. "Website" - means this website with the URL: www.khidki.homes.
a. Every effort is made to service the orders placed as per the specifications and timelines mentioned with respect to a product. If due to unforeseen circumstances or limitations from our side, the order is not shipped or delivered, then such order stands canceled, and the amount paid by you is refunded.
b. You can cancel the order after the Date of Transaction and prior to the dispatch of the product. The order cannot be canceled once the dispatch has been initiated.
c. We will not process a return if you have placed the order for the wrong product model, color, or incorrect product or service.
d. When you make a qualifying return, we will refund the full amount, less the original shipping and handling charges.
e. Return or refund shall only be considered once the customer produces relevant documents and proof.
f. Return and refund shall be subject to testing and verification of the alleged fault by an authorized person on behalf of us.
g. If following the testing process, the product is found to be in good working order without defects, we will return the product to you, and the carriage costs of this return will be your responsibility.
h. The product will be eligible for replacement only if the same product/model is available in stock. If the same product/model is out of stock, a refund shall be provided.
i. Once qualified, refunds will be applied to the original payment method.
j. Products purchased using the Cash on Delivery option will be refunded to the bank account with the details provided by you to us.
k. Customers wishing to make a warranty claim must comply with the manufacturer's instructions and warranty procedure. If the details of the product manufacturer are not available, we will assist you in connecting with the manufacturer to resolve your issues.
l. Digital products are non-returnable unless such digital product is materially non-compliant with its specifications or the physical media on which it is supplied is defective.
a. Replacement can be made if the customer establishes that the product was delivered in defective condition or has physical damage within 1 hour of receipt.
b. We will organize to repair the damaged product or collect it and replace it with an equivalent product, or provide a refund, provided that you contact us within 1 hour of receipt of the product.
c. Any damaged product must be returned in the condition it was in when you received it, along with any packaging and other items that you received with the damaged product.
a. If the amount has been deducted and the order is not confirmed, please contact your respective bank. It takes 7 (seven) Business Days to reverse the amount by the respective bank.
b. If the issue has not been resolved within 7 (seven) Business Days, you can contact our customer care support at: info@khidki.homes.
a. Notwithstanding the other provisions of this Policy, we may refuse to provide repair, replacement, or refund for a product or service you purchased if:
b. Items marked “Non-returnable” or “Non-refundable” will not be eligible for returns/replacements/refunds.
a. The request for cancellation of the products can be made by contacting our customer support via info@khidki.homes or the number provided on the website.
b. You are eligible to return the product only if you return the products in the same condition in which you received them.
c. Pack the product properly and label it with the order number, return address, and your address.
d. The product must be returned in its original packaging.
e. We do not accept liability for packages damaged during the return transit. It is the customer's responsibility to pack the product properly to prevent any damage during transit.
f. Upon receiving your return request, we will verify the request, and if found genuine, we will arrange a pick-up of the product through an assigned logistics service provider.
g. The order returned must accompany all accessories (including freebies) that were serviced along with the order; otherwise, the cost of the accessories will be deducted from the refund amount.
h. Upon receipt of the returned product, we will test it to identify the fault you have notified us of.
i. A copy of the receipt or invoice must be attached along with the returned product.
j. You will receive an email or SMS notification at the email address or mobile number provided to us.
a. We provide all support to return the product. However, any cost incurred on packaging or returning the product shall be borne by the customer.
b. If the customer is sending back the product, the risk of loss lies with the customer. Proof of postage is not proof of delivery, and you are therefore strongly advised to send your package by recorded delivery, registered post, or courier.
a. In some cases, your data may be stored in the device you are returning to us. It is advised to take a backup and remove all your data before returning the product. We are not responsible for any loss or misuse of your data.
b. The privacy of your data supplied to us during the return and refund procedure is also governed by our privacy policy, which can be accessed under the following link: Privacy Policy.
a. Refunds are normally processed within 14 Business Days after the completion of quality checks of the returned product.
b. The period of refund may also depend on various banking and payment channels, and we will not be liable for any errors or delays in a refund due to banks or third-party service providers.
A request for return or refund once made can be canceled by contacting customer care at info@khidki.homes.
We reserve the right to refuse or cancel any return request if such a request is not in compliance with this Policy or applicable laws.
For any feedback, concern, or query, please reach out to us at the contact details below:
Customer Care: info@khidki.homes
